Welcome to the Urban Vely Support Center. We’re here to help you with your orders, shipping, payments, and any questions you may have. Our goal is to provide quick, clear, and friendly support to ensure a smooth shopping experience.
Order Support
Need help with your order? We can assist you with:
- Order status & tracking
- Order confirmation issues
- Missing or incorrect items
- Order cancellation (before shipment)
👉 Please keep your Order Number ready when contacting support.
Shipping & Delivery Help
Experiencing shipping-related issues?
- Delayed delivery (standard shipping is 5–7 business days)
- Shipping address corrections (before shipment)
- Delivery availability within the United States
Our team will do its best to resolve any shipping concerns as quickly as possible.
Payments & Refunds
We provide support for:
- Secure online payments (credit/debit cards and supported digital payment methods)
- Payment confirmation issues
- Refund status & timelines
Approved refunds are processed within 5–10 business days to the original payment method.
For return eligibility, please refer to our 7-day Return Policy.
Account & Technical Support
Need help with your account?
- Login or registration issues
- Updating account details
- Cart or checkout problems
Frequently Asked Questions (FAQ)
Many common questions are answered in our FAQ section. We recommend checking there first for quick assistance.
Contact Support
If you still need assistance, feel free to reach out to us:
Urban Vely
Email: help@urbanvely.shop
Phone: +1 719-409-7618
256 Dillon Ridge Rd B11, Dillon, CO 80435, United States
Support Hours: Monday – Sunday | 9:00 AM – 11:59 PM