Return & Refund

At Urban Vely, customer satisfaction is our top priority. We are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our policy below.

Return Window

Customers may request a return within 15 days of delivery.

To be eligible for a return:

  • The item must be damaged, defective, incorrect, or not as described.
  • The item must be unused and in its original condition (if applicable).
  • Proof of purchase is required.

Urban Vely will cover the return shipping costs for approved returns, including items that are damaged, defective, or incorrect.

Reporting an Issue

If you experience an issue with your order, please contact us within 15 days of delivery and provide:

  • Order number
  • Clear photos of the item(s) (if applicable)
  • Brief explanation of the issue

📧 Email: help@urbanvely.shop
📞 Phone: +1 719-409-7618

Requests submitted after 15 days may not be eligible for return or refund.

Refund Policy

Once your return request is reviewed and approved:

  • Refunds will be processed within 5–10 business days.
  • Refunds will be issued to the original payment method used at checkout.
  • Shipping charges are non-refundable unless the error was caused by Urban Vely.
  • In certain cases, we may offer a replacement instead of a refund.

Please note that banks or payment providers may take additional time to reflect the refund in your account.

Shipping Policy

  • Standard shipping time is 5–7 business days after order confirmation.
  • Delivery timelines may vary due to carrier delays or peak seasons.
  • Tracking information will be provided once your order ships.

Order Cancellation

  • Orders can be canceled before shipment.
  • Once shipped, orders cannot be canceled.
  • Approved cancellations will follow the standard 5–10 business day refund timeline.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Urban Vely
📧 Email: help@urbanvely.shop
📞 Phone: +1 719-409-7618
📍 256 Dillon Ridge Rd B11, Dillon, CO 80435, United States

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