At Urban Vely, we are committed to delivering premium-quality products to your doorstep quickly and safely. Please read our delivery information carefully to understand how we ensure timely and secure delivery.
Delivery Time
Standard Delivery Available
Orders are typically delivered within 2–5 business days after order confirmation.
Delivery times may vary slightly due to carrier schedules, weather conditions, or unforeseen circumstances.
You will receive tracking information once your order has been shipped.
Delivery Area
We currently deliver across the United States.
Return & Refund Policy
If you receive damaged, defective, or incorrect items, you may request a return or refund within 7 days of delivery.
To initiate a return:
- Contact us with your order details.
- Provide clear photos (if applicable) for verification.
Refunds or replacements will be processed after review and approval.
Payment Information
We currently accept secure online payments via debit cards, credit cards, and other supported digital payment methods.
Important Notes
- Please ensure the shipping address is correct at checkout.
- Delivery timelines are estimates and may vary during peak seasons.
- Free shipping eligibility (if applicable) is calculated after discounts.
Contact Information
If you have any questions regarding our delivery process, please contact us:
Email: help@urbanvely.shop
Phone: +1 719-409-7618
Address: 256 Dillon Ridge Rd B11, Dillon, CO 80435, United States
Business Hours: Monday – Sunday | 9:00 AM – 11:59 PM