At Urban Vely (“we,” “our,” or “us”), accessible from https://urbanvely.shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.
Please read this Privacy Policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you visit or use our website, we may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party payment providers — we do not store card information)
Non-Personal Information
- Browser type and version
- IP address
- Device information
- Pages visited and time spent on the website
- Referring website information
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you regarding orders, inquiries, or support requests
- Improve our website, products, and customer experience
- Send promotional emails or special offers (only if you opt in)
- Prevent fraud and enhance website security
- Comply with legal obligations
Cookies and Tracking Technologies
Urban Vely uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
- Understand user behavior
- Remember your preferences
- Improve website functionality and performance
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with:
- Trusted shipping and logistics partners for order fulfillment
- Secure payment processors for transaction processing
- Service providers who assist in operating our website
- Legal authorities when required by law or to protect our rights
All third parties are required to maintain the confidentiality and security of your information.
Payment Security
All online payments are processed through secure and trusted U.S.-based payment providers. Urban Vely does not store your debit/credit card or banking details on its servers.
Data Protection and Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your Rights (U.S. Customers)
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Request information about how your data is used
To exercise any of these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
Children’s Privacy
Urban Vely does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Urban Vely
Email: help@urbanvely.shop
Phone: +1 719-409-7618
Address: 256 Dillon Ridge Rd B11, Dillon, CO 80435, United States
Urban Vely – Quality You Can Trust.