At Urban Vely, we are committed to delivering quality products to your doorstep in a safe and timely manner. Please review our Shipping Policy to understand our delivery process.
Shipping Time
Standard Shipping: 5–7 Business Days
Orders are processed within 1–2 business days after confirmation. Once shipped, delivery typically takes 5–7 business days.
Delivery times may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.
Tracking information will be provided once your order has been dispatched.
Shipping Charges
- Shipping fees are calculated at checkout based on your location and order total.
- Free shipping may be offered on qualifying orders (if applicable).
- Any promotional free shipping applies after discounts are calculated.
Delivery Area
We currently ship across the United States.
Return & Refund Policy
If you receive a damaged, defective, or incorrect item, you may request a return within 7 days of delivery.
- Once approved, refunds will be processed within 5–10 business days to the original payment method.
- Urban Vely will cover the return shipping costs for all approved returns.
- Customers must contact us before sending any item back to receive return instructions.
Important Notes
- Please ensure your shipping address is accurate at checkout.
- Someone should be available to receive the package at the delivery address.
- Delivery timelines are estimates and not guaranteed.
Contact Information
If you have any questions regarding our Shipping Policy, please contact us:
Urban Vely
256 Dillon Ridge Rd B11, Dillon, CO 80435, United States
help@urbanvely.shop
+1 719-409-7618
Business Hours: Monday – Sunday | 9:00 AM – 11:59 PM